At Moto Gear Shop, we’re committed to keeping you riding with confidence – both on the road and in your shopping experience. Our policies are designed with riders in mind, ensuring you get the gear you need when you need it.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two shipping methods to get your gear to you:

  • Standard Shipping ($12.95) – via DHL or FedEx (10-15 business days after shipping)
  • Free Shipping – via EMS for orders over $50 (15-25 business days after shipping)

Note: Delivery times are estimates and may vary depending on destination. Some remote areas in Asia and other regions may not be serviceable.

International Shipping

We ship worldwide (except certain Asian and remote regions). International customers are responsible for any customs duties or taxes.

Returns & Exchanges

We stand behind our premium motorcycle gear like we stand behind every rider. If your purchase doesn’t meet your expectations, our straightforward returns process ensures you’re back on the road with the right gear quickly.

Our Rider-Focused Returns Policy

We accept returns and exchanges within 15 days of receiving your order. All items must be:

  • In original, unused condition
  • With all tags and packaging intact
  • Accompanied by the original receipt or order confirmation

Non-Returnable Items

For the protection of all riders, these items cannot be returned for hygiene and safety reasons:

  • Eyewear (opened packages)
  • Base & Mid Layers (worn items)
  • Boots (worn items)
  • Filters (opened packages)

Easy 3-Step Returns Process

Step 1: Initiate Your Return

Email our rider-support team at [email protected] with the following details:

  • Subject: Return Request – Order #[Your Order Number]
  • Your order number
  • Item(s) for return (product name, SKU if available)
  • Reason for return
  • Preferred resolution (refund or exchange)
  • Photos of: the product in current condition, original packaging/tags, order confirmation

Step 2: Receive Your Return Authorization

Within 1-2 business days, we’ll email you:

  • Return Merchandise Authorization (RMA) number
  • Prepaid return shipping label (for defective/wrong items)
  • Instructions for repackaging

Step 3: Ship Your Return

Send your package to:

Moto Gear Shop Returns
1555 Drummond Street
SAN DIEGO, US 78384

Note: For exchanges, please indicate your new size/color preference clearly.

Refund Processing

Once we receive and inspect your return:

  • Timeline: Refunds processed within 3-5 business days
  • Method: Original payment method (credit cards/PayPal)
  • Shipping Costs: Non-refundable unless return is due to our error

International Returns

For riders outside the U.S.:

  • Return shipping costs are the customer’s responsibility
  • Customs forms must be marked “RETURNED GOODS” to avoid duties
  • Allow extra time for international shipping processing

Need Help?

Our San Diego-based rider-support team is ready to assist:

Ride safe and shop with confidence at Moto Gear Shop – your trusted source for premium motorcycle gear worldwide.