At Moto Gear Shop, we stand behind our premium motorcycle gear like we stand behind every rider. If your purchase doesn’t meet your expectations, our straightforward returns process ensures you’re back on the road with the right gear quickly.

Our Rider-Focused Returns Policy

We accept returns and exchanges within 15 days of receiving your order. All items must be:

  • In original, unused condition
  • With all tags and packaging intact
  • Accompanied by the original receipt or order confirmation

Note on Safety Gear: For the protection of all riders, certain items cannot be returned for hygiene and safety reasons:

  • Eyewear (opened packages)
  • Base & Mid Layers (worn items)
  • Boots (worn items)
  • Filters (opened packages)

Easy 3-Step Returns Process

Step 1: Initiate Your Return

Email our rider-support team at [email protected] with the following details (or use our template below):

Subject: Return Request – Order #[Your Order Number] Dear Moto Gear Shop Team, I would like to request a return/exchange for my recent purchase: Order Number: [Insert] Item(s) for Return: [Product Name, SKU if available] Reason for Return: [Size Issue, Defective, Wrong Item, etc.] Preferred Resolution: [Refund, Exchange for Size/Color, etc.] Attached are photos of: – The product in its current condition – Original packaging and tags – Order confirmation Please advise on next steps. Ride safe, [Your Full Name] [Your Contact Number]

Step 2: Receive Your Return Authorization

Within 1-2 business days, we’ll email:

  • Return Merchandise Authorization (RMA) number
  • Prepaid return shipping label (for defective/wrong items)
  • Instructions for repackaging

Step 3: Ship Your Return

Send your package to:

Moto Gear Shop Returns
1555 Drummond Street
SAN DIEGO, US 78384

Note: For exchanges, please indicate your new size/color preference clearly.

Refund Processing

Once we receive and inspect your return:

  • Timeline: Refunds processed within 3-5 business days
  • Method: Original payment method (credit cards/PayPal)
  • Shipping Costs: Non-refundable unless return is due to our error

International Returns

For riders outside the U.S.:

  • Return shipping costs are the customer’s responsibility
  • Customs forms must be marked “RETURNED GOODS” to avoid duties
  • Allow extra time for international shipping processing

Need Help?

Our San Diego-based rider-support team is ready to assist:

Email: [email protected]
Response Time: Within 24 hours (Mon-Fri)

At Moto Gear Shop, we’re committed to keeping you riding with confidence – both on the road and in your shopping experience.