FAQ

We specialize in comprehensive motorcycle gear across all riding disciplines. Our product categories include:

• Riding apparel (Base & Mid Layers, Casual Clothing, Boots)
• Bike components (Air & Fuel systems, Brakes, Engine parts)
• Performance upgrades (Exhaust systems, Bike Protection)
• Accessories (Audio & Speakers, Electronics & Mounts)
• Safety gear (Eyewear, Body protection)

Whether you’re a street rider, dirt bike enthusiast, or dual-sport adventurer, we’ve got the gear for your needs.

Yes! Our inventory covers gear for various motorcycle types including street bikes, dirt bikes, dual-sport, and adventure motorcycles. Specific product listings will indicate compatible bike types when applicable.

We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout.

Absolutely. We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.

Orders are processed quickly (within 1-2 business days). If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t been processed yet.

We ship worldwide from our warehouse in San Diego, California (excluding some Asian and remote regions). Our global rider community includes customers in Europe, Australia, South America, and beyond.

We offer two shipping methods tailored for riders:

• Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch. Recommended for faster delivery with full tracking.
• Free Shipping (orders over $50): Via EMS, delivered in 15-25 business days after dispatch. Great for budget-conscious riders planning ahead.

Note: Some large/heavy items like exhaust systems may have different shipping rates.

All orders are processed within 1-2 business days before shipping. During peak seasons, processing may take slightly longer.

Yes! For Standard Shipping (DHL/FedEx), you’ll receive detailed tracking updates. EMS provides basic tracking that varies by destination. You’ll receive tracking information via email once your order ships.

For international orders, any customs fees or import taxes are the responsibility of the recipient and vary by country. We declare the full value of all shipments as required by international shipping regulations.

We offer a 15-day return policy from the date of delivery. Items must be unused and in original condition with all tags attached. Some exclusions may apply (like safety gear that’s been worn).

Please email our rider-support team at [email protected] with your order number and reason for return. We’ll provide return instructions and address any exchange requests.

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method for returns.

Once we receive your return, refunds are processed within 5-7 business days. The time for the refund to appear in your account depends on your payment provider.

Our rider-support team is available via email at [email protected]. We aim to respond to all inquiries within 24 business hours.

Our San Diego-based team operates Monday-Friday, 9AM-5PM PST. Emails received outside these hours will be answered the next business day.

Our warehouse and offices are located at:
1555 Drummond Street, San Diego, US 78384
(This is not a retail location – we operate online only)